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Domo Knowledge Base

CallTrackingMetrics Connector

Intro

CallTrackingMetrics is a SaaS company that provides call tracking tools and analysis to organizations. Use Domo's CallTrackingMetrics connector to retrieve data about calls, users, voice menus, schedules, and more. To learn more about the CallTrackingMetrics API, visit their page (https://www.calltrackingmetrics.com/developers/).

You connect to your CallTrackingMetrics account in the Data Center. This topic discusses the fields and menus that are specific to the CallTrackingMetrics connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your CallTrackingMetrics account and create a DataSet, you must have the following:

  • The token for the CallTrackingMetrics account

  • The secret key for the CallTrackingMetrics account

Connecting to Your CallTrackingMetrics Account

This section enumerates the options in the Credentials and Details panes in the CallTrackingMetrics Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your CallTrackingMetrics account. The following table describes what is needed for each field:  

Field

Description

Token

Enter the token for the CallTrackingMetrics account.

Secret

Enter the secret key for the CallTrackingMetrics account.

Once you have entered valid CallTrackingMetrics credentials, you can use the same account any time you go to create a new CallTrackingMetrics DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the CallTrackingMetrics report you want to run. The following reports are available:

Calls

Returns a list of calls for the account.

GeoRouters

Returns a list of GeoRouters for the account.

Numbers

Returns a list of numbers for the account.

Queues

Returns a list of queues for the account.

Receiving Numbers

Returns a list of receiving numbers of the account.

Schedules

Returns a list of schedules for the account.

Sources

Returns a list of sources for the account.

Users

Returns a list of users for the account.

Voice Menus

Returns a list of voice menus for the account.

Webhooks

Returns a list of webhooks for the account.

CallTrackingMetrics Account Details

Select the account you want to retrieve information for.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.