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Domo Knowledge Base

Pendo Connector

Intro

Pendo captures user behavior, gathers feedback and provides contextual help beyond your service or platform. The Pendo Connector offers a view of Pendo guide reports for more effective Pendo usage. To learn more about the Pendo API, visit their page (https://help.pendo.io/resources/supp...dev/index.html).

You connect to your Pendo account in the Data Center. This topic discusses the fields and menus that are specific to the Pendo connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your Pendo account and create a DataSet, you must have a Pendo integration key. You can generate an integration key by doing the following:

  1. Log into Pendo.

  2. Click your username.

  3. Select Integration Keys.

  4. Select Add Integration Key.

  5. Name your new key.

Connecting to Your Pendo Account

This section enumerates the options in the Credentials and Details panes in the Pendo Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your Pendo account. The following table describes what is needed for each field:  

Field

Description

Integration Key

Enter your Pendo integration key. For information about generating a key, see "Prerequisites," above.

Once you have entered valid Pendo credentials, you can use the same account any time you go to create a new Pendo DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the report you want to run. The following reports are available:

Contents of Reports Returns the contents of a selected Pendo report.
Get Change History for Guide Returns the change history for a specified guide.
Row Aggregation Returns row aggregation data for a given source and timeframe. 
Public Reports Returns a list of public Pendo reports.
Pendo Report Select the Pendo report you want to pull into Domo.
Guide ID Enter the ID of the guide you want to retrieve information for. To find the ID for a desired guide, navigate to the page for that guide (from the Guides page in Pendo), then copy the last portion of the URL. For example, in the URL https://app.pendo.io/guides/abcd_xyz1234, the guide ID would be  abcd_xyz1234.
Source

Select the desired source for the Row Aggregation report. The following table describes the available sources:

Source Description Date Filter Field
Accounts The accounts your users (usually your customers) belong to. metadata.auto.lastvisit
Custom Lets you define your own request JSON in the Custom Aggregation field. For more information, see http://help.pendo.io/resources/suppo...w-sources.html. You define your own
Events All recorded click and pageview events (tagged or untagged). timeSeries dayRange
Features Sets of rules that identify individual product features (defined by a DOM rule). lastUpdatedAt
Feature Events All recorded click events matching tagged features. timeSeries dayRange
Guides The in-app messages you show visitors. lastUpdatedAt
Pages Sets of rules that idenfity individual pages in your product (defined by a URL rule). lastUpdatedAt
Page Events All recorded pageviews matching tagged pages. timeSeries dayRange
Visitors Your product's users (including internal users who access customer accounts). metadata.auto.lastvisit

Duration 

Select whether you want to pull data for a specific date or a date range. 

Report Date 

Select whether the report data is for a specific date or for a relative number of days back from today. 

Select Specific Date 

Select the date for the report. 

Days Back

Enter the number of past days that should appear in the report.  

Start Date

Specify whether the first date in your date range is a specific or relative date. You select the last date in your range in End Date

End Date

Specify whether the second date in your date range is a specific or relative date. You select the first date in your range in Start Date.  

Select Specific Start Date

Select the first date in your date range. 

Select Specific End Date

Select the second date in your date range. 

Days Back to Start From

Enter the number of the farthest day back that should be represented in the report. Combine with Days Back to End At to create a range of represented days.

For example, if you entered 10 for Days Back to Start From and 5 for Days Back to End At, the report would contain data for 10 days ago up until 5 days ago.

Days Back to End At

Enter the number of the most recent day back that should be represented in the report. Combine with Days Back to Start From to create a range of represented days.

For example, if you entered 10 for Days Back to Start From and 5 for Days Back to End At, the report would contain data for 10 days ago up until 5 days ago.

Custom Aggregation

Enter the request JSON. For example:

{
"pipeline": [
{
"limit": 5
}
],
"source": {
"pageEvents": null
},
"timeSeries": {
"count": 1,
"first": 1493596800000,
"period": "dayRange"
}
}

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.