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Domo Knowledge Base

LiveChat V3 Connector

Version 2

 

Intro

LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. Use Domo’s LiveChat connector to delight your customers and fuel your sales. To learn more about the LiveChat V3 API, visit https://developers.livechat.com/updates/release-stable-livechat-api-v3-2.

You connect to your LiveChat account in the Data Center. This topic discusses the fields and menus that are specific to the LiveChat connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your LiveChat account and create a DataSet, you must have the following:

  • Your LiveChat Account ID

  • Your LiveChat Personal Access Token

Connecting to Your LiveChat Account

This section enumerates the options in the Credentials and Details panes in the LiveChat Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your LiveChat account. The following table describes what is needed for each field:  

Field

Description

Account ID Enter your LiveChat account ID.
Personal Access Token Enter your LiveChat personal access token.

Once you have entered valid LiveChat credentials, you can use the same account any time you go to create a new LiveChat DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the LiveChat report you want to run. The following reports are available:

Availability Returns statistics on availability
Chats - Chatting Time Returns statistics on time spent chatting
Chats - Engagement Returns statistics on chat engagement
Chats - First Response Time Returns statistics on time to first response in chats
Chats - Goals Returns statistics on goals
Chats - Greetings Returns statistics on greetings
Chats - Not Replied Chats Returns statistics on chats not replied
Chats - Queued Visitors Returns statistics on number of queued visitors
Chats - Queued Visitors Waiting Times Returns statistics on how long queued visitors are waiting
Chats - Rankings Returns chat ranking data
Chats - Ratings Returns chat ratings data
Chats - Response Time Returns statistics on chat response times
Chats - Total Chats Returns statistics on total number of chats
Tickets - First Response Time Returns statistics on time to first response on tickets
Tickets - New Tickets Returns statistics on new tickets
Tickets - Rankings Returns data on ticket rankings
Tickets - Ratings Returns data on ticket ratings
Tickets - Resolution Time Returns statistics on ticket resolution time
Tickets - Solved Tickets Returns statistics on solved tickets
Tickets - Ticket Sources Returns data on Ticket Sources
Management API  
Agents Returns a list of agents
Bot Agents Returns a list of bot agents
Groups Returns a list of groups
License Properties Returns a list of license properties
Registered Properties Returns a list of registered properties
Date Selection Enter the dates you would like to get data for.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.