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Domo Knowledge Base

Medallia Connector

Version 2

 

Intro

The Medallia Experience Cloud captures customer feedback and deliver insights and action across your organization. Use Domo's Medallia connector to retrieve information about your user and the feedback data collected through Medallia. To learn more about the Medallia API, visit their page (https://www.medallia.com/platform/api/).

You connect to your Medallia account in the Data Center. This topic discusses the fields and menus that are specific to the Medallia connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your Medallia account and create a DataSet, you must have the following:

  • A Medallia OAuth authorization endpoint. This should be in the form https://company.medallia.com/oauth/token.  You can find this in the OAuth configuration screen in Medallia.

  • A Medallia API endpoint. This should be in the form https://company.apis.medallia.com

  • A Medallia client ID and client secret. You can find these in the Medallia OAuth client screen.

Connecting to Your Medallia Account

This section enumerates the options in the Credentials and Details panes in the Medallia Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your Medallia account. The following table describes what is needed for each field:  

Field

Description

OAuth Authorization Endpoint

Enter your Medallia OAuth authorization endpoint in the form https://company.medallia.com/oauth/token.

API Endpoint

Enter your Medallia API endpoint in the form https://company.apis.medallia.com.

Client ID

Enter your Medallia client ID.

Client Secret

Enter your Medallia client secret. 

For information about obtaining these credentials, see "Prerequisites," above.

Once you have entered valid Medallia credentials, you can use the same account any time you go to create a new Medallia DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the Medallia report you want to run. The following reports are available:

Data Query Returns data for the provided query.
MQL Query Data Returns data for the provided MQL (Medallia Query Language) statements.
Roles Returns all roles in the system the authorized user has access to.
User List Returns a list of users.
User's Details Returns details for the specified user.
Username Enter the name of the user you want to retrieve data for.
Role (Optional) Enter a role to filter your list of users by.
Roles (Optional) Enter a comma-separated list of roles to filter your users by.
User Status  Select a user status to filter your list of users by.
MQL Query Enter the MQL query you want to execute. For more information about query syntax, see Medallia's developer documentation at http://developer.medallia.com/
Query Enter the query to execute. For more information about query syntax, see Medallia's developer documentation at http://developer.medallia.com/

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.