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Domo Knowledge Base

Net Promoter Score (NPS) App

Version 8



As a marketer, you need to know how likely your customers are to recommend your brand. This app is designed to give you insights into your Net Promoter Score, based on customer survey results. View the number and percentage of your customers who are promoters, passives, and detractors. Use this information to understand customer sentiment and to guide NPS improvement efforts.

Business Questions

  • How likely are my customers to recommend my brand?

  • How can I improve my Net Promoter Score?