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Domo Knowledge Base

Dial800 Connector

Version 3

 

Intro

Dial800 is a call performance marketing and communication tool. Use Domo's Dial800 connector to compile reports about call tracking, call routing, 800 numbers and data integration for call centers. To learn more about the Dial800 API, visit their page (https://www.dial800.com/solutions/call-tracking/).

You connect to your Dial800 account in the Data Center. This topic discusses the fields and menus that are specific to the Dial800 connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your Dial800 account and create a DataSet, you must have a Dial800 username and password.

Connecting to Your Dial800 Account

This section enumerates the options in the Credentials and Details panes in the Dial800 Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your Dial800 account. The following table describes what is needed for each field:  

Field

Description

Username

Enter your Dial800 username.

Password

Enter your Dial800 password.

Once you have entered valid Dial800 credentials, you can use the same account any time you go to create a new Dial800 DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the Dial800 report you want to run. The following reports are available:

Analytics

Returns Dial800 analytics information.

Callers

Returns a list of callers.

Calls

Returns a list of calls.

Client Searches

Returns a list of client searches.

Client Target

Returns a list of client targets.

Countries

Returns a list of countries.

DNIs

Returns a list of DNIS.

DNISes

Returns a list of DNISes.

Domain

Returns a list of domains.

Legacy DNIs

Returns a list of legacy DNIs.

Messages

Returns a list of messages.

Owner

Returns a list of owners.

Profiles

Returns a list of profiles.

Reports

Returns a list of reports.

Routing Profiles

Returns a list of routing profiles.

Tags

Returns a list of tags.

Targets

Returns a list of targets.

Client ID

Select the ID of the client you want to retrieve information for.

Search ID

Select the search ID you want to retrieve information for.

Tag Type

Select the tag type you want to retrieve information for.

DNIS

Enter the DNIS you want to retrieve information for.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.