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Domo Knowledge Base

Managing Your Alerts

Version 14

 

Intro

You can manage all Alerts in the Alert Center. You can also choose to follow suggested Alerts created by other users. You can also manage your individual Card Alerts in the Card Details view, and your individual DataSet Alerts in the Data Center. From any of these locations, you can open a panel that provides options for setting Notifications, making edits, viewing the owner and followers, and seeing the Alert history.

alerts_modal_new.png

Subscribing or unsubscribing to an Alert

When you subscribe to an Alert on a Card or a DataSet, you receive Notifications whenever that Alert is triggered, edited, or deleted.

When you click the Subscribe button for an Alert, icons appear for four methods of receiving Notifications—SMS alert_sms_icon.png, email alert_email_icon.png, mobile push notifications alert_push_icon.png, and telephone call alert_phone_icon.png. Of these, all but the telephone option are active by default. You can turn an option on or off by clicking on its icon. If you turn off all four Notification options, you become unsubscribed from the Alert. When you unsubscribe to an Alert, you no longer receive Notifications when any changes occur for that Alert.   

You can also choose to receive a daily or weekly email listing all Alerts that triggered in the last day or week, respectively. You do this by clicking the alert_calendar_icon.png icon then checking the box for Daily or Weekly

To see all your subscribed Alerts, open the Alert Center then click Subscribed in the Quick Filters pane on the left side of the Alert Center. 

To subscribe or unsubscribe to an Alert in the Alert Center,

  1. Click Alerts in the navigation bar at the top of the screen.
  2. Locate the Alert you want to subscribe or unsubscribe to.

  3. (Conditional) Do one of the following:

    • To subscribe, click the Subscribe button, then choose the desired Notification options by toggling their icons on or off. 

      You can also choose to add the Alerts to your daily and weekly summaries by clicking alert_calendar_icon.png then clicking in the appropriate checkboxes. 

    • To unsubscribe, click each highlighted Notification icon to turn it off. 

To subscribe or unsubscribe to a Card Alert in the Card Details view,

  1. Open the pertinent Details view by clicking on its Card, then click  in the top right corner.

  2. For the Alert you want to follow or unfollow, click Notify Me.

  3. (Conditional) Do one of the following:

    • To subscribe, check one or more boxes.

    • To unsubscribe, clear all checkboxes.

To subscribe or unsubscribe to a DataSet Alert in the Data Center,

  1. Select Data in the toolbar at the top of the screen.
    The Data Center opens with the DataSets tab open by default.

  2. Locate and click on the pertinent DataSet.
    For more information about searching and filtering DataSets in the Data Center, see Data Center Layout.

  3. Click on the Alerts tab.

  4. (Conditional) Do one of the following:

    • To subscribe to an Alert, click the Subscribe button for that Alert.

    • To unsubscribe from an Alert, click each blue-highlighted icon to turn it off. Once all of the icons are no longer highlighted (i.e. gray), you are unsubscribed from the Alert. 

For more information about the InstantlyDaily, and Weekly Notification options, see Configuring Notification and Alert Settings

Editing an Alert

Editing a Card Alert is discussed in Creating a Custom Alert for a KPI Card. Editing a DataSet Alert is discussed in Creating an Alert for a DataSet.

Deleting an Alert

You can delete an Alert from the Alert options panel. Keep in mind that deleting an Alert affects all followers of that Alert.

To delete an Alert,

  1. Do one of the following:

    • Click Alerts in the toolbar at the top of the screen, then find the Alert using the various search/filter options and click on it.

    • For a Card Alert, open the pertinent Details view by clicking on its Card, click  in the top right corner, then click the Alert you want to delete.

    • For a DataSet Alert, open the Data Center by selecting Data in the toolbar at the top of the screen, locate and click on the pertinent DataSet, click on the Alerts tab, then finally click on the card for the Alert you want to delete. 

  2. Click the icon.

  3. Click Delete to confirm.  

Viewing the history of an Alert

For any Alert, you can see how many times that Alert has been triggered. You can also see a log of specific Alert events. You can switch between these by clicking alert_center_history_view_line.png or alert_center_history_view_list.png in the options panel for the Alert. When you click alert_center_history_view_line.png, a trendline appears showing changes in the value of the Alert:

alert_center_history_view_line_example.png

You can change the sort method used for the trendline by mousing over either of the axes of the chart then clicking the sort icon that appears. 

When you click alert_center_history_view_list.png, a chronological list of trigger events appears:

alert_center_history_view_list_example.png

 

To view the history of an Alert,

  1. Do one of the following:

    • Click Alerts in the toolbar at the top of the screen, then find the Alert using the various search/filter options and click on it.

    • For a Card Alert, open the pertinent Details view by clicking on its Card, click  in the top right corner, then click the Alert you want to see the history of.

    • For a DataSet Alert, open the Data Center by selecting Data in the toolbar at the top of the screen, locate and click on the pertinent DataSet, click on the Alerts tab, then finally click on the card for the Alert you want to see the history of. 

  2. (Optional) Switch between the event log and trendline by clicking alert_center_history_view_list.png or alert_center_history_view_line.png as desired.