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Domo Knowledge Base

Lithium QuickStart App

Intro

Lithium provides products and solutions to help businesses manage social conversations with customers everywhere. The Lithium QuickStart adds additional social insight by tracking community growth, activity and engagement, and customer satisfaction.

Screenshot

Requirements and Notes

Requires the following:

  • Lithium-powered community

  • Login credentials and base URL

  • Admin role (required to pull activities)

Pulls all available data
Capable of generating reports for specific timeframes

Usage

  • Customer Satisfaction: Are members getting solutions to their questions?

    • Top 15 Solution Authors

    • Top 15 Kudoed Authors

    • Top 15 Viewed Solutions

    • Solutions by Board

    • Top 25 Kudos Per Post

  • Executive Pulse: 5 metrics to check daily

    • Most Active Authors

    • Leading Authors

    • Post Activity

    • Community Daily Use

    • User Rankings

  • Member Participation: How active is your community?

    • Active Authors

    • Original Posts vs Replies

    • Top 15 Category Views

    • Top 15 Board Views

    • Posts, Replies and Kudos

  • Member Quantity: How is your community growing?

    • Total Registered Users

    • New Users Year Over Year

    • New Users

    • New Users This Month

 

Authentication

Credential

Description

Username

This is your email address with access to Lithium

Password

This is your password for the username with access to Lithium

Base URL

This is the server URL for your Lithium instance (e.g.community.domo.com).

 

QuickStart Reports

For report descriptions, see Lithium Connector.

Report

Schedule Update Setting

Parameters

Selection

All Posts

Replace

Report

List of all posts in the given board(s)

Select One

All Boards

Registered Users

Replace

Report

List of Registered Users

Days Back

2000

General Category Metrics

Replace

Report

General metrics for a category

Days Back

90

Categories

Your selected category(ies)

General Board Metrics

Replace

Report

General metrics for a board

Days Back

90

Boards

Your selected board(s)

Kudos by Author

Replace

Report

Leaderboard of Kudos Author

Time Period

all

List of Solutions

Replace

Report

List of Solutions

Days Back

2000

Boards

Your selected board(s)