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Domo Knowledge Base

Understanding the Customer Support Portal

Version 3

 

Learn how to use Domo's Customer Support Portal to create and manage tickets.

You can use the Customer Support Portal to manage your customer support tickets. You can create new cases, update existing ones, and if you are an Admin, manage the support tickets for your organization. Access the Customer Support Portal by navigating to support.domo.com and logging with your Domo account credentials. The Customer Support Portal is available for all users with Professional or Enterprise versions of Domo.

To learn how to create lists of cases based on different criteria in the Support Portal, see Creating a New List in the Customer Portal.

For a walkthrough of the features of the Customer Support Portal, watch the following video:

Video - Support Portal